Self Service Signup and Onboarding Process for the LUV platform

Self Service Signup and Onboarding Process for the LUV platform2020-03-15T19:25:02+00:00

Project Description

Self-service Teacher Sign-up, Level Up Village

Teachers and decision makers can now sign up, select their classes, and pay


Level Up Village (LUV) had just signed a contract for a very large, nationwide organization that have the company triple-digit growth.

The problem was that up until this point, the LUV customer success team spent their time manually creating teacher accounts, were taking payments from decision-makers over the phone, and only able to set up classes in a quasi admin panel.

The goal for this project was to create a sign-up experience that worked for both teachers and decision makers, regardless of the order each user type entered the sign-up process.

  • Prototyping
  • User Research

  • UX Design

  • Product Management

  • Usability Testing


Like many projects before it, this one had a lot of moving parts, a team that had never worked together (consisting of 4 full-stack developers, myself (UX Design and Product Management), and the head of customer success for LUV),  as well as a very specific launch date in order to service this very large account the company was onboarding.

We were able to launch the new sign-up process and almost completely remove the hand holding to get a new teacher and school onto the LUV platform.


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